Shipping Policy

Free Shipping Nationwide within the United States

At SunSenseDesign Online Store, we take great pride in offering our customers a seamless shopping experience. To make your purchase even more enjoyable, we are pleased to provide free shipping on all orders within the United States. Whether you reside in the bustling city or a tranquil rural area, our shipping service ensures that your orders are delivered without any additional shipping charges.

Delivery Time: 5-7 Days

We understand the importance of timely delivery, and our dedicated team works diligently to ensure your products reach you promptly. Once your order is confirmed and payment is processed, we aim to process and dispatch your items within 1-2 business days.

The estimated delivery time for all orders is between 5 to 7 business days from the date of dispatch. However, please note that delivery times may vary based on your location and certain external factors beyond our control, such as unforeseen transportation delays or adverse weather conditions.

Order Processing and Tracking

Upon placing your order, you will receive an email confirmation containing the details of your purchase. As your order is shipped, a separate email will be sent to you, providing tracking information. This enables you to monitor the status of your delivery in real-time. If you have created an account with us, you can also log in to check the status of your order at any time.

Delivery Address

To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address details. If you realise that you provided incorrect information after placing your order, please contact our customer support team immediately for assistance.

Delivery Exceptions

While we endeavour to deliver to all areas within the United States, there may be certain remote locations or addresses not covered by our standard shipping service. If your delivery address falls into such an area, we will promptly notify you, and alternative arrangements may be required. Additionally, in rare cases, unforeseen circumstances such as natural disasters or extreme weather events may lead to temporary disruptions in delivery services. In such instances, we appreciate your understanding and assure you that we will do our utmost to minimise any inconvenience caused.

International Shipping

Currently, we only offer shipping within the United States. We do not support international shipping at this time.

Order Cancellation and Changes

If you need to cancel or make changes to your order, please get in touch with our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped.

For any further questions or clarifications regarding our shipping policy, please feel free to reach out to our customer support team at info@sunsensedesign.com.